Conditions générales de vente
1. GENERAL CONDITIONS
1.1. These terms and conditions of sale are intended to define the rights and obligations of SÉBASTIENNE JEWELRY company registered with the Chamber of Commerce and Industry of Créteil, and of the client who purchases products sold by SÉBASTIENNE JEWELRY on its own website www.sebastiennejewelry.com. They apply exclusively between the company SÉBASTIENNE JEWELRY, 60 quai d’Anjou 94340 Joinville-le-Pont, SIRET Nb. 84356863500018 and any natural or legal person visiting or making a purchase via the website www.sebastiennejewelry.com.
1.2. Any order implies the acceptance of these terms and conditions of sale. The seller reserves the right to modify its terms and conditions of sale at any time. The price and conditions applicable to the order are those in effect at the time of validation by the customer of the order.
1.3. The general conditions of sale are permanently accessible at the following address: https://sebastiennejewelry.com/policies/terms-of-sale in a format allowing their printing and downloading.
2. PRODUCT AND CONFORMITY
2.1. The products sold on the site SÉBASTIENNE JEWELRY are followed by a description and comply with the standards applicable in France. The company SÉBASTIENNE JEWELRY declines any responsibility in case of allergy to the materials of the jewels.
2.2. The elements such as photographs, texts as well as all the information and characteristics illustrating and accompanying the products are not contractual, which the customer acknowledges.
2.3. The sale of products is final. They cannot be returned for hygiene reasons.
3.1. The online shop is open 24 hours a day but may be closed due to maintenance services or summer holiday period.An order placed on a French public holiday or during the weekend will be processed on the following business day.
3.2. The order will only be effective after acceptance of all payment due via PAYPAL or credit card via STRIPE.
3.3. SÉBASTIENNE JEWELRY reserves the right to cancel or refuse an order in case of dispute with the customer during a previous order.
3.4. For each order confirmed, you will receive a confirmation by e-mail.
3.5. SÉBASTIENNE JEWELRY can accept orders within the limits of available stocks of raw materials and undertakes to inform the customer of the availability of the product sold on the site www.sebastiennejewelry.com at the confirmation of the order. If despite our vigilance the products are unavailable, SÉBASTIENNE JEWELRY will inform the customer by e-mail, the customer will be able at this time to cancel the order and request a refund of amounts paid.
3.6. The temporary or permanent unavailability of a product can not in any way engage the responsibility of SÉBASTIENNE JEWELRY, any more than it cannot open any right to compensation or damages in favor of the customer.
4. CLIENT'S OBLIGATIONS
4.1. The customer of the website SÉBASTIENNE JEWELRY declares by accepting these general conditions of sale to be of legal age according to the French law and to have the legal right or to hold a parental authorization allowing him to carry out an order on a site of E- trade.
4.2. The customer is responsible for the consequences arising of erroneous or inaccurate personal information necessary for the realization of the transaction, such as name, surname, address, phone and valid e-mail.
4.3. The customer can change his data in the “my account” section.
5. PRICES AND SHIPPING COSTS
5.1. The prices of the products sold are indicated in euros VAT included, excluding transport costs. For wholesale customers prices of the products sold are indicated in euros duty free, excluding transport costs. The advised sale prices are indicated in euros duty free.
5.2. The shipping and packing costs will be indicated in the customer’s basket, before the final validation of the order. (The customs duties, fees and taxes that may be levied by the authorities of the various countries are the responsibility of the buyer, in case of delivery to a country outside the trade agreements with FRANCE).
5.3. SÉBASTIENNE JEWELRY reserves the right to modify the prices at any time without notice however the articles will be invoiced on the basis of the rates in force at the time of the confirmation of the order.
6.1. Each jewel is made to order, therefore the order will be shipped after the manufacture of the jewel, within a minimum period of fifteen working days after receipt of payment. For wholesale customers this time may be longer depending on the size of the order. The customer will receive an email stating that his order has been shipped, and containing the tracking number of his package. We deliver via the French Post by Colissimo.
6.2. In case of delay on delivery of more than 7 working days on the expected delivery date, if the product has not been shipped, the customer may inform us of this by registered letter with acknowledgment of receipt and request a refund of his or her order.
6.3. In case of damaged package or missing product, the customer must notify the carrier and SÉBASTIENNE JEWELRY any problem within 3 days of receipt of said package.
6.4. SÉBASTIENNE JEWELRY cannot be held responsible for the consequences due to a delay of routing which is not their fault.
7. WARRANTY, REFUND AND EXCHANGE
7.1. For additional questions in case of doubt about an article, you can contact us, via the contact tab directly on the website, or by email at email@example.com.
7.2. For questions of hygiene and protection, we accept no returns and do not offer a refund unless these items are defective. So you have the guarantee that our jewels are in optimal hygiene conditions.
7.3. Customized models cannot be exchanged or refunded.
7.4. If an item is defective and you wish to return it for exchange, please contact us at this address: firstname.lastname@example.org. Please return the item in its original packaging, to the address indicated to you by email. We take care of the return of the article.
8. PERSONAL DATA
8.1. SÉBASTIENNE JEWELRY undertakes not to use or transmit to any person any personal data concerning its customers and to use this information strictly within the framework of its website.
Personal information is subject to computer processing, the customer acknowledges his or her awareness of this.
8.2. According to the law of January 6, 1978, modified by the law of August 6, 2004, the client has the right to access and modify his / her personal data contained in the SÉBASTIENNE JEWELRY database. To do this, the customer will send an email or a mail to the following addresses : email@example.com, or 60 quai d’Anjou 94340 Joinville-le-Pont.
8.3. We guarantee that the processing of your personal data is in accordance with the General Regulations on Data Protection imposed on all companies operating in Europe. All information is on your data available at: https://sebastiennejewelry.com/policies/privacy-policy.
9. INTELLECTUAL PROPERTY
9.1. All photos of the site are full and complete property of SÉBASTIENNE JEWELRY. Unauthorized copying and reproduction is strictly prohibited.
9.2. We reserve the full and complete intellectual property of the products made to measure. A product made to measure may, if we decide, be sold.
10. CONFLICT RESOLUTION
10.1. In case of litigation, an amicable solution will be sought before any legal action. Otherwise, any lawsuit will be brought before the courts of the Registry of the Commercial Court of Créteil, 1 avenue General de Gaulle, Building Pascal, Building A, 94049 Créteil cedex.
10.2. The use of the site www.sebastiennejewelry.com is governed solely by French law.
10.3. If any of the stipulations of the present general conditions of sale are declared void or not enforceable by a competent court, it will be declared unwritten and will not entail the nullity of the other stipulations.
10.4. The buyer declares that these general conditions of sale comply with the provisions of Articles L 111-1, L 113-3, L.211-12, L.211-5 and L.211-4 of the French Consumer Code. Articles 1641 and 1648, paragraph 1 of the Civil Code.
In that the site and the said general conditions of sale inform it of the essential characteristics of the product, on the prices, the limitations of the contractual responsibility and the conditions of the sale.
11.1. A 20% VAT (French rates) is applied for all EU-based customers.
11.2. For orders delivered to countries that are not part of the EU, no VAT will be added. The customer is liable for any applicable duties that may be charged.